You can return an item within 14 days of receiving your order. To be eligible, the item must be unworn, unwashed and unused, with all original tags attached and in its original packaging. Items purchased on sale cannot be returned or exchanged, unless they arrive damaged or defective.
How to return an item
- Email us at info@tembre.store within 14 days of delivery. Include your order number and the item you want to return.
- We will reply with return instructions and the return address.
- Send the item back in its original packaging.
Return shipping is paid by the customer, unless the item is defective or we sent the wrong item. For orders shipped outside Georgia, any customs fees on the return are also paid by the customer. Please contact us before sending anything back, so we can give you the correct return address and instructions.
Exchanges
We offer exchanges for a different size of the same item, subject to availability. To request an exchange, email us with your order number and the size you need. If the size is not available, we will refund your purchase instead.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method. Your bank may need additional time to show the refund in your account.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photos, and we will make it right at no extra cost to you.